Privacy Policy

Sunscale Solutions ('we', 'our', or 'us') respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully. By accessing our website or engaging our services, you consent to the practices described in this Privacy Policy.

We collect information in a variety of ways to provide and improve our services: • Contact Information: Your name, email address, phone number, and company details when you fill out our contact form, request a quote, or reach out to us • Project Information: Details you share with us about your business, requirements, and project specifications • Technical Data: IP address, browser type, device information, operating system, and pages you visit on our website • Usage Data: How you interact with our website, including pages viewed, time spent, and referral sources • Communication Data: Records of emails, calls, and messages exchanged with our team • Payment Information: Billing details required to process invoices, processed securely by our payment providers

We use the information we collect to: • Respond to your inquiries and provide the information you request • Prepare proposals, quotes, and project documentation • Deliver, maintain, and improve our services • Send you updates, newsletters, or marketing communications (only with your consent) • Analyze website usage to improve our content and user experience • Comply with legal, tax, and accounting obligations • Detect, prevent, and address fraud or security issues

If you are located in the European Economic Area (EEA), our legal bases for processing your personal information include: • Consent: Where you have given us explicit permission to process your data • Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided your rights do not override those interests • Legal Obligation: Where processing is required to comply with applicable laws

Our website uses cookies, web beacons, and similar technologies to enhance your browsing experience and analyze site traffic. We use: • Essential Cookies: Required for the website to function properly • Analytics Cookies: Help us understand how visitors use our website (for example, page views and session duration) You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit, secure data storage, access controls, and regular security reviews. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: • Service Providers: With trusted vendors who assist us in operating our website and delivering services (for example, hosting, email, analytics, and payment processing) • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, safety, or property • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets • With Your Consent: When you have given us explicit permission to share your information Where we share data with service providers, we require them to protect your information and use it only for the purposes we specify.

Our website and services may integrate with third-party platforms and tools, including: • Web analytics services to understand site traffic and behavior • Email and communication services • Cloud hosting and storage providers • Payment processors These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites or services.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it. Records related to projects and invoices may be retained for longer periods as required by tax and accounting laws.

Your information may be transferred to and processed on servers located outside your country of residence, where data protection laws may differ. We take appropriate safeguards, such as standard contractual clauses where required, to ensure your information remains protected. By using our services, you consent to such transfers.

Subject to applicable law, you have the right to: • Access: Request a copy of the personal information we hold about you • Correction: Update or correct inaccurate or incomplete information • Deletion: Request deletion of your personal information • Restriction: Request that we restrict processing of your data in certain circumstances • Portability: Receive your data in a structured, machine-readable format • Objection: Object to processing based on legitimate interests or direct marketing • Withdraw Consent: Withdraw your consent at any time where processing is based on consent To exercise any of these rights, contact us at info@sunscalesolutions.com. We will respond to your request within 30 days.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights, including: • The right to know what personal information we collect, use, and disclose • The right to request deletion of your personal information • The right to correct inaccurate personal information • The right to opt out of the sale or sharing of personal information — we do not sell your personal information • The right to non-discrimination for exercising your privacy rights To make a request, contact us at info@sunscalesolutions.com.

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) provides you with the right to: • Access your personal data • Rectify inaccurate data • Erase your data ('right to be forgotten') • Restrict processing • Data portability • Object to processing • Not be subject to automated decision-making You also have the right to lodge a complaint with your local supervisory authority. To exercise these rights, contact us at info@sunscalesolutions.com.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page and revise the 'Last Updated' date at the top. We encourage you to review this page periodically. Your continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Email: info@sunscalesolutions.com Subject: Privacy Policy Inquiry We will respond to your inquiry within 30 days.